Client Call EmergencyHousing.CA Call Center Bingo

Mark a square when it occurs during a client call. Get 5 in a row to win!

Bingo Card 1

Caller mentions urgent deadline
Caller asks about senior housing
Caller asks about relocation support
Caller inquires about case worker support
Caller asks about housing for single parents
Support agent offers crisis intervention
Caller asks about deposit assistance
Support agent has a 'yerika' moment
Caller inquires about affordable housing
Caller seeks advice on housing options
Caller inquires about veteran housing
Support agent creates custom solution
FREE SPACE
Support agent handles language barrier
Caller expresses gratitude for help
Caller shares housing struggle story
Support agent suggests alternative solution
Caller seeks domestic violence resources
Support agent explains eligibility criteria
Support agent finds quick resolution
Support agent motivates hesitant caller
Caller asks to clarify policy details
Caller asks about temporary housing
Support agent updates caller records
Support agent provides step-by-step guidance

Bingo Card 2

Support agent resolves call efficiently
Support agent handles technical glitch
Support agent has a 'yerika' moment
Caller inquires about veteran housing
Support agent reassures stressed caller
Caller seeks landlord dispute advice
Caller asks about housing for elderly
Support agent handles call transfer
Support agent offers safety resource
Caller inquires about housing grants
Support agent offers application tips
Support agent creates custom solution
FREE SPACE
Support agent handles language barrier
Caller inquires about fair housing rights
Support agent coordinates with agency
Caller asks about move-in cost support
Caller seeks info on housing subsidies
Caller asks about relocation support
Support agent provides step-by-step guidance
Support agent shares success story
Support agent handles high call volume
Support agent verifies caller information
Caller inquires about case worker support
Support agent provides waitlist update

Bingo Card 3

Caller inquires about case worker support
Support agent provides contact list
Support agent coordinates with agency
Caller shares housing struggle story
Caller expresses frustration with process
Support agent offers crisis intervention
Support agent explains eligibility criteria
Support agent handles repeat caller
Caller asks about senior housing
Caller inquires about housing wait times
Caller seeks family housing options
Caller seeks advice on housing options
FREE SPACE
Support agent stumbles over explanation
Caller seeks housing program details
Caller asks to clarify policy details
Caller requests a follow-up call
Support agent offers emotional support
Support agent provides policy clarification
Support agent shares local resource info
Caller asks about pet-friendly housing
Support agent notes caller’s urgency
Caller asks about housing for elderly
Call exceeds 1 hour
Caller asks about move-in cost support

Bingo Card 4

Support agent redirects off-topic caller
Support agent coordinates with agency
Support agent handles technical glitch
Caller requests a follow-up call
Caller requests emergency funding info
Caller seeks info on subsidized housing
Caller seeks landlord dispute advice
Caller asks about move-in cost support
Caller inquires about affordable housing
Support agent juggles multiple questions
Caller asks to clarify policy details
Caller asks about eviction prevention
FREE SPACE
Caller asks about pet-friendly housing
Support agent provides resource website
Caller seeks family housing options
Caller asks about deposit assistance
Caller inquires about mental health support
Caller inquires about housing wait times
Support agent de-escalates tense call
Caller asks about senior housing
Caller asks about housing for large family
Support agent escalates to supervisor
Caller likely qualifies for prioritization
Support agent offers safety resource

Bingo Card 5

Support agent uses calming phrase
Support agent develops a tailored plan
Caller shares housing struggle story
Caller asks about move-in cost support
Support agent handles emotional call
Caller asks about senior housing
Support agent shares success story
Support agent offers crisis intervention
Caller seeks info on subsidized housing
Caller seeks landlord dispute advice
Support agent confirms next steps
Caller expresses frustration with process
FREE SPACE
Caller requests rental assistance info
Caller asks about temporary housing
Support agent provides contact list
Support agent shares resource pamphlet
Caller seeks emergency contact numbers
Support agent has a 'yerika' moment
Support agent creates custom solution
Support agent de-escalates tense call
Support agent motivates hesitant caller
Caller asks about housing for single parents
Caller seeks housing program details
Caller inquires about fair housing rights