Client Call EmergencyHousing.CA Call Center Bingo

Mark a square when it occurs during a client call. Get 5 in a row to win!

Bingo Card 1

Support agent confirms next steps
Support agent notes caller’s special needs
Caller inquires about voucher programs
Support agent shares community event info
Support agent delivers clear advice
Caller asks about housing for homeless
Support agent notes caller’s urgency
Support agent provides resource website
Caller asks about housing for large family
Support agent resolves complex issue
Support agent reassures stressed caller
Support agent offers application tips
FREE SPACE
Caller expresses gratitude for help
Support agent suggests local shelter
Caller seeks housing program details
Caller asks about temporary housing
Caller inquires about transitional housing
Support agent refers to community partner
Caller requests info on housing appeals
Support agent motivates hesitant caller
Support agent resolves call efficiently
Support agent shares resource pamphlet
Caller expresses frustration with process
Caller inquires about housing waitlist priority

Bingo Card 2

Support agent uses calming phrase
Support agent offers safety resource
Caller asks about housing for single parents
Caller asks about housing for elderly
Support agent shares funding program info
Caller seeks advice on housing options
Caller asks about utility assistance
Caller seeks info on housing regulations
Caller inquires about veteran housing
Support agent offers emotional support
Caller asks about move-in cost support
Support agent confirms next steps
FREE SPACE
Caller inquires about mental health support
Support agent shares resource pamphlet
Caller seeks info on housing subsidies
Caller seeks family housing options
Support agent reassures stressed caller
Caller asks about housing for homeless
Caller seeks housing program details
Support agent has a 'yerika' moment
Caller requests emergency funding info
Support agent resolves call efficiently
Support agent provides contact list
Support agent suggests local shelter

Bingo Card 3

Support agent shares community event info
Support agent handles technical glitch
Caller seeks info on housing regulations
Support agent stumbles over explanation
Caller inquires about affordable housing
Support agent juggles multiple questions
Support agent delivers clear advice
Support agent handles call transfer
Caller asks about deposit assistance
Support agent redirects off-topic caller
Support agent finds quick resolution
Caller requests info on housing appeals
FREE SPACE
Caller likely qualifies for prioritization
Caller requests rental assistance info
Support agent suggests local shelter
Caller seeks housing program details
Caller seeks youth housing resources
Caller asks about housing for single parents
Support agent provides contact list
Support agent motivates hesitant caller
Support agent shares success story
Caller asks about relocation support
Caller seeks domestic violence resources
Support agent offers crisis intervention

Bingo Card 4

Caller asks about housing for homeless
Support agent updates caller records
Caller seeks family housing options
Caller expresses gratitude for help
Support agent confirms next steps
Support agent motivates hesitant caller
Support agent refers to community partner
Support agent shares a kind word
Support agent provides policy clarification
Support agent shares success story
Support agent redirects off-topic caller
Support agent resolves complex issue
FREE SPACE
Support agent provides waitlist update
Caller asks about low-income housing
Caller seeks housing program details
Support agent offers crisis intervention
Caller asks about housing inspection process
Support agent provides resource website
Caller asks about eviction prevention
Support agent offers safety resource
Support agent shares funding program info
Caller asks about relocation support
Caller asks for emergency shelter details
Support agent explains eligibility criteria

Bingo Card 5

Support agent handles emotional call
Support agent maintains call control
Caller inquires about voucher programs
Caller likely qualifies for prioritization
Caller inquires about case worker support
Support agent handles technical glitch
Caller asks to clarify policy details
Support agent provides policy clarification
Caller asks about senior housing
Support agent suggests alternative solution
Caller asks for emergency shelter details
Support agent has a 'yerika' moment
FREE SPACE
Caller inquires about housing wait times
Support agent verifies caller information
Support agent shares community event info
Support agent confirms eligibility status
Caller seeks housing program details
Support agent provides contact list
Support agent stumbles over explanation
Support agent offers application tips
Support agent shares funding program info
Support agent explains eligibility criteria
Caller asks about utility assistance
Caller asks about housing for single parents