Client Call EmergencyHousing.CA Call Center Bingo

Mark a square when it occurs during a client call. Get 5 in a row to win!

Bingo Card 1

Caller requests emergency funding info
Support agent shares resource pamphlet
Support agent handles language barrier
Caller asks about utility assistance
Support agent uses calming phrase
Support agent shares success story
Support agent stays calm under pressure
Caller requests rental assistance info
Support agent motivates hesitant caller
Support agent explains eligibility criteria
Caller asks about low-income housing
Support agent redirects off-topic caller
FREE SPACE
Support agent provides waitlist update
Support agent escalates to supervisor
Support agent offers application tips
Caller asks about senior housing
Caller asks about move-in cost support
Caller seeks family housing options
Support agent stumbles over explanation
Support agent shares local resource info
Call exceeds 1 hour
Caller inquires about housing waitlist priority
Support agent has a 'yerika' moment
Caller asks about temporary housing

Bingo Card 2

Support agent reassures stressed caller
Caller seeks info on housing regulations
Support agent resolves complex issue
Caller inquires about fair housing rights
Caller inquires about housing wait times
Caller seeks advice on housing options
Caller inquires about transitional housing
Support agent shares success story
Support agent handles language barrier
Support agent offers emotional support
Caller asks about move-in cost support
Caller asks about housing repair programs
FREE SPACE
Caller asks for emergency shelter details
Support agent confirms next steps
Caller seeks landlord dispute advice
Support agent handles emotional call
Caller asks about utility assistance
Support agent handles call transfer
Support agent provides resource website
Support agent delivers clear advice
Caller inquires about mental health support
Caller asks about housing for elderly
Support agent shares community event info
Support agent creates custom solution

Bingo Card 3

Caller asks about housing for homeless
Caller inquires about mental health support
Caller asks about housing for elderly
Caller asks about utility assistance
Support agent coordinates with agency
Caller asks about housing inspection process
Caller seeks emergency contact numbers
Support agent offers application tips
Caller requests info on housing appeals
Caller seeks domestic violence resources
Support agent updates caller records
Caller asks for emergency shelter details
FREE SPACE
Caller expresses frustration with process
Caller asks about relocation support
Support agent notes caller’s special needs
Caller seeks info on housing subsidies
Support agent creates custom solution
Support agent resolves complex issue
Support agent escalates to supervisor
Support agent shares resource pamphlet
Caller inquires about veteran housing
Support agent shares success story
Caller seeks info on housing regulations
Caller asks about move-in cost support

Bingo Card 4

Support agent offers crisis intervention
Support agent notes caller’s urgency
Caller inquires about transitional housing
Support agent handles language barrier
Caller mentions urgent deadline
Caller requests a follow-up call
Support agent escalates to supervisor
Support agent finds quick resolution
Caller requests rental assistance info
Caller asks about temporary housing
Support agent resolves call efficiently
Support agent reassures stressed caller
FREE SPACE
Caller seeks domestic violence resources
Support agent notes caller’s special needs
Caller requests emergency funding info
Support agent shares local resource info
Support agent shares funding program info
Support agent updates caller records
Caller seeks info on subsidized housing
Caller asks about eviction prevention
Caller requests disability housing info
Caller inquires about case worker support
Support agent refers to community partner
Caller requests info on housing appeals

Bingo Card 5

Support agent provides contact list
Support agent develops a tailored plan
Support agent handles high call volume
Caller seeks emergency contact numbers
Support agent reassures stressed caller
Caller inquires about mental health support
Support agent coordinates with agency
Support agent offers application tips
Caller requests emergency funding info
Caller requests disability housing info
Caller seeks youth housing resources
Support agent handles language barrier
FREE SPACE
Caller asks about housing for elderly
Support agent notes caller’s special needs
Support agent uses calming phrase
Support agent shares funding program info
Support agent de-escalates tense call
Support agent offers crisis intervention
Support agent offers safety resource
Caller asks for emergency shelter details
Caller seeks family housing options
Caller seeks info on housing regulations
Caller asks to clarify policy details
Caller asks about deposit assistance