Caller likely qualifies for prioritization
Support agent handles emotional call
Support agent resolves call efficiently
Support agent shares funding program info
Support agent provides step-by-step guidance
Caller asks about housing application status
Caller shares housing struggle story
Caller inquires about veteran housing
Caller asks about utility assistance
Support agent shares resource pamphlet
Support agent refers to community partner
Caller mentions urgent deadline
FREE SPACE
Caller asks about low-income housing
Support agent suggests local shelter
Support agent confirms eligibility status
Caller asks about housing for large family
Caller inquires about mental health support
Caller asks about housing for elderly
Support agent stumbles over explanation
Caller asks about housing inspection process
Caller seeks domestic violence resources
Support agent stays calm under pressure
Support agent redirects off-topic caller
Caller asks about housing for homeless