Client Call EmergencyHousing.CA Call Center Bingo

Mark a square when it occurs during a client call. Get 5 in a row to win!

Bingo Card 1

Caller asks for emergency shelter details
Caller requests info on housing appeals
Support agent juggles multiple questions
Support agent notes caller’s urgency
Support agent handles call transfer
Support agent shares a kind word
Caller expresses frustration with process
Caller seeks domestic violence resources
Call exceeds 1 hour
Support agent shares success story
Caller inquires about housing waitlist priority
Caller asks about pet-friendly housing
FREE SPACE
Caller seeks advice on housing options
Caller inquires about transitional housing
Support agent delivers clear advice
Support agent offers emotional support
Caller inquires about voucher programs
Support agent coordinates with agency
Caller asks about temporary housing
Caller inquires about mental health support
Caller asks about move-in cost support
Support agent notes caller’s special needs
Caller asks about deposit assistance
Support agent shares community event info

Bingo Card 2

Support agent shares funding program info
Caller asks about deposit assistance
Support agent provides step-by-step guidance
Caller inquires about housing wait times
Support agent handles technical glitch
Support agent resolves complex issue
Caller inquires about housing grants
Support agent provides policy clarification
Support agent has a 'yerika' moment
Support agent handles emotional call
Support agent provides waitlist update
Caller asks about housing for single parents
FREE SPACE
Support agent delivers clear advice
Caller requests info on housing appeals
Caller inquires about fair housing rights
Caller seeks family housing options
Support agent offers safety resource
Support agent coordinates with agency
Caller asks to clarify policy details
Caller inquires about housing waitlist priority
Support agent creates custom solution
Support agent suggests alternative solution
Support agent juggles multiple questions
Caller seeks info on housing regulations

Bingo Card 3

Support agent resolves complex issue
Support agent stumbles over explanation
Support agent juggles multiple questions
Support agent provides policy clarification
Caller shares housing struggle story
Support agent notes caller’s urgency
Support agent refers to community partner
Caller requests disability housing info
Caller asks about housing repair programs
Caller asks about housing application status
Support agent escalates to supervisor
Caller seeks emergency contact numbers
FREE SPACE
Caller seeks info on subsidized housing
Caller seeks youth housing resources
Support agent redirects off-topic caller
Caller likely qualifies for prioritization
Support agent provides contact list
Support agent finds quick resolution
Caller asks about housing for elderly
Support agent explains eligibility criteria
Caller mentions urgent deadline
Caller asks about low-income housing
Support agent offers crisis intervention
Support agent uses calming phrase

Bingo Card 4

Caller mentions urgent deadline
Support agent suggests alternative solution
Caller inquires about veteran housing
Support agent provides policy clarification
Caller asks about utility assistance
Support agent offers application tips
Support agent notes caller’s special needs
Support agent shares local resource info
Caller requests disability housing info
Support agent resolves complex issue
Support agent handles emotional call
Support agent uses calming phrase
FREE SPACE
Support agent handles repeat caller
Support agent has a 'yerika' moment
Caller asks for emergency shelter details
Support agent maintains call control
Support agent resolves call efficiently
Support agent offers safety resource
Support agent stumbles over explanation
Caller asks about eviction prevention
Support agent offers emotional support
Caller inquires about housing waitlist priority
Support agent creates custom solution
Caller seeks youth housing resources

Bingo Card 5

Support agent notes caller’s urgency
Caller seeks youth housing resources
Support agent provides policy clarification
Support agent shares success story
Caller asks about low-income housing
Caller asks about housing application status
Caller likely qualifies for prioritization
Caller inquires about transitional housing
Support agent creates custom solution
Support agent resolves call efficiently
Caller asks about housing for single parents
Caller asks about housing inspection process
FREE SPACE
Caller expresses frustration with process
Support agent offers emotional support
Support agent escalates to supervisor
Caller seeks emergency contact numbers
Caller inquires about housing grants
Caller inquires about affordable housing
Caller asks about utility assistance
Caller asks about pet-friendly housing
Caller requests info on housing appeals
Support agent offers crisis intervention
Support agent delivers clear advice
Caller requests disability housing info