Client Call EmergencyHousing.CA Call Center Bingo

Mark a square when it occurs during a client call. Get 5 in a row to win!

Bingo Card 1

Caller asks about housing for single parents
Caller requests disability housing info
Caller expresses gratitude for help
Support agent confirms eligibility status
Caller seeks youth housing resources
Support agent confirms next steps
Caller asks about pet-friendly housing
Support agent suggests alternative solution
Support agent stumbles over explanation
Caller asks to clarify policy details
Support agent offers application tips
Caller asks about temporary housing
FREE SPACE
Caller seeks info on housing subsidies
Support agent maintains call control
Support agent handles language barrier
Caller asks about deposit assistance
Support agent provides step-by-step guidance
Caller inquires about housing wait times
Caller shares housing struggle story
Caller seeks domestic violence resources
Support agent coordinates with agency
Caller seeks landlord dispute advice
Support agent uses calming phrase
Support agent offers safety resource

Bingo Card 2

Caller inquires about mental health support
Support agent resolves complex issue
Caller likely qualifies for prioritization
Caller requests emergency funding info
Support agent maintains call control
Support agent motivates hesitant caller
Support agent suggests local shelter
Caller requests rental assistance info
Caller asks about housing application status
Support agent uses calming phrase
Caller asks about housing for large family
Caller requests disability housing info
FREE SPACE
Caller asks about senior housing
Caller asks about eviction prevention
Support agent juggles multiple questions
Caller asks about relocation support
Caller inquires about housing wait times
Support agent finds quick resolution
Support agent explains eligibility criteria
Caller seeks advice on housing options
Support agent develops a tailored plan
Support agent escalates to supervisor
Support agent shares community event info
Caller seeks family housing options

Bingo Card 3

Support agent explains eligibility criteria
Caller requests rental assistance info
Caller asks about eviction prevention
Support agent shares a kind word
Support agent provides policy clarification
Caller inquires about voucher programs
Support agent handles high call volume
Support agent shares funding program info
Support agent stumbles over explanation
Support agent coordinates with agency
Support agent finds quick resolution
Support agent provides waitlist update
FREE SPACE
Support agent shares success story
Caller asks about housing application status
Support agent resolves call efficiently
Support agent offers crisis intervention
Support agent provides resource website
Support agent creates custom solution
Caller asks about housing for homeless
Support agent refers to community partner
Caller asks for emergency shelter details
Caller inquires about housing waitlist priority
Caller seeks family housing options
Caller asks to clarify policy details

Bingo Card 4

Support agent handles technical glitch
Caller asks about housing inspection process
Support agent resolves call efficiently
Support agent offers application tips
Support agent handles emotional call
Caller inquires about housing wait times
Support agent provides resource website
Caller inquires about mental health support
Caller asks about move-in cost support
Caller asks about low-income housing
Support agent provides waitlist update
Support agent delivers clear advice
FREE SPACE
Support agent offers safety resource
Caller seeks family housing options
Support agent shares local resource info
Caller mentions urgent deadline
Support agent creates custom solution
Caller asks about housing for single parents
Support agent shares a kind word
Support agent finds quick resolution
Caller seeks housing program details
Support agent uses calming phrase
Caller asks about housing for large family
Caller seeks info on housing subsidies

Bingo Card 5

Caller seeks info on subsidized housing
Caller inquires about housing grants
Caller asks about housing application status
Caller asks about housing for homeless
Support agent delivers clear advice
Support agent shares resource pamphlet
Caller inquires about transitional housing
Caller inquires about housing wait times
Caller asks about utility assistance
Caller seeks housing program details
Support agent updates caller records
Support agent has a 'yerika' moment
FREE SPACE
Caller inquires about voucher programs
Support agent stays calm under pressure
Support agent confirms next steps
Caller seeks domestic violence resources
Support agent de-escalates tense call
Support agent handles emotional call
Support agent escalates to supervisor
Caller asks about housing for elderly
Support agent shares a kind word
Support agent provides step-by-step guidance
Support agent notes caller’s special needs
Support agent confirms eligibility status