Client Call EmergencyHousing.CA Call Center Bingo

Mark a square when it occurs during a client call. Get 5 in a row to win!

Bingo Card 1

Caller asks to clarify policy details
Caller seeks info on housing regulations
Caller likely qualifies for prioritization
Support agent provides policy clarification
Caller requests emergency funding info
Caller requests rental assistance info
Support agent handles high call volume
Support agent has a 'yerika' moment
Caller inquires about transitional housing
Caller seeks info on housing subsidies
Support agent refers to community partner
Caller asks about relocation support
FREE SPACE
Caller seeks domestic violence resources
Support agent juggles multiple questions
Support agent provides resource website
Support agent offers safety resource
Caller inquires about housing wait times
Caller seeks youth housing resources
Support agent suggests local shelter
Caller asks about pet-friendly housing
Caller requests info on housing appeals
Support agent confirms next steps
Support agent provides waitlist update
Support agent notes caller’s urgency

Bingo Card 2

Support agent maintains call control
Caller asks about deposit assistance
Caller asks about housing for single parents
Support agent suggests local shelter
Support agent handles repeat caller
Support agent shares local resource info
Support agent handles high call volume
Caller inquires about fair housing rights
Caller requests emergency funding info
Support agent handles call transfer
Call exceeds 1 hour
Caller seeks info on housing subsidies
FREE SPACE
Support agent stumbles over explanation
Support agent provides policy clarification
Caller inquires about housing waitlist priority
Caller asks about low-income housing
Caller asks about move-in cost support
Support agent handles language barrier
Support agent notes caller’s special needs
Caller requests rental assistance info
Support agent delivers clear advice
Support agent offers crisis intervention
Support agent provides waitlist update
Caller inquires about voucher programs

Bingo Card 3

Caller requests rental assistance info
Support agent offers application tips
Caller inquires about transitional housing
Support agent stumbles over explanation
Caller asks about senior housing
Caller inquires about veteran housing
Support agent refers to community partner
Support agent confirms eligibility status
Caller shares housing struggle story
Support agent handles emotional call
Caller likely qualifies for prioritization
Support agent suggests local shelter
FREE SPACE
Support agent resolves call efficiently
Support agent offers crisis intervention
Caller inquires about voucher programs
Caller requests info on housing appeals
Caller inquires about case worker support
Support agent shares community event info
Support agent redirects off-topic caller
Caller asks about temporary housing
Support agent resolves complex issue
Support agent explains eligibility criteria
Caller seeks info on housing subsidies
Caller seeks housing program details

Bingo Card 4

Caller requests info on housing appeals
Caller asks about move-in cost support
Caller asks about deposit assistance
Caller inquires about voucher programs
Caller asks about utility assistance
Caller seeks advice on housing options
Support agent uses calming phrase
Support agent updates caller records
Support agent handles repeat caller
Support agent motivates hesitant caller
Caller asks about senior housing
Caller asks about housing for elderly
FREE SPACE
Caller seeks info on subsidized housing
Support agent offers application tips
Support agent notes caller’s urgency
Support agent delivers clear advice
Caller seeks youth housing resources
Caller asks about housing application status
Caller asks about housing inspection process
Caller seeks family housing options
Support agent provides contact list
Support agent resolves call efficiently
Support agent redirects off-topic caller
Caller seeks housing program details

Bingo Card 5

Caller requests a follow-up call
Support agent offers crisis intervention
Support agent finds quick resolution
Support agent updates caller records
Support agent provides policy clarification
Caller seeks info on housing regulations
Caller asks about relocation support
Caller asks about deposit assistance
Support agent notes caller’s urgency
Caller requests info on housing appeals
Support agent shares a kind word
Support agent offers safety resource
FREE SPACE
Support agent handles emotional call
Support agent coordinates with agency
Caller asks about housing application status
Caller requests emergency funding info
Caller asks about utility assistance
Caller asks about senior housing
Caller inquires about mental health support
Caller inquires about voucher programs
Caller seeks emergency contact numbers
Support agent explains eligibility criteria
Caller inquires about fair housing rights
Caller seeks housing program details