Client Call EmergencyHousing.CA Call Center Bingo

Mark a square when it occurs during a client call. Get 5 in a row to win!

Bingo Card 1

Support agent handles call transfer
Support agent shares local resource info
Support agent offers safety resource
Support agent shares a kind word
Caller expresses frustration with process
Support agent suggests alternative solution
Caller seeks info on subsidized housing
Caller inquires about housing waitlist priority
Support agent notes caller’s urgency
Caller asks for emergency shelter details
Caller inquires about housing wait times
Support agent resolves call efficiently
FREE SPACE
Support agent shares community event info
Support agent updates caller records
Caller inquires about mental health support
Support agent handles technical glitch
Caller inquires about fair housing rights
Support agent notes caller’s special needs
Support agent provides waitlist update
Support agent provides resource website
Support agent delivers clear advice
Caller requests info on housing appeals
Caller asks about deposit assistance
Caller seeks advice on housing options

Bingo Card 2

Support agent redirects off-topic caller
Support agent suggests local shelter
Caller inquires about housing wait times
Caller mentions urgent deadline
Caller asks about housing for single parents
Caller inquires about voucher programs
Call exceeds 1 hour
Caller seeks domestic violence resources
Support agent shares success story
Caller shares housing struggle story
Caller seeks landlord dispute advice
Support agent shares local resource info
FREE SPACE
Support agent handles language barrier
Caller seeks info on subsidized housing
Support agent offers emotional support
Support agent escalates to supervisor
Support agent shares resource pamphlet
Caller inquires about fair housing rights
Support agent juggles multiple questions
Support agent handles call transfer
Support agent shares community event info
Caller expresses frustration with process
Caller inquires about case worker support
Support agent motivates hesitant caller

Bingo Card 3

Caller seeks emergency contact numbers
Caller seeks youth housing resources
Caller expresses frustration with process
Support agent de-escalates tense call
Caller seeks family housing options
Caller seeks housing program details
Support agent offers safety resource
Caller asks about housing for large family
Support agent shares resource pamphlet
Support agent coordinates with agency
Support agent motivates hesitant caller
Support agent juggles multiple questions
FREE SPACE
Support agent resolves complex issue
Caller inquires about voucher programs
Support agent offers application tips
Caller seeks info on housing regulations
Caller asks about temporary housing
Caller seeks info on subsidized housing
Caller inquires about veteran housing
Support agent stumbles over explanation
Support agent offers emotional support
Caller requests disability housing info
Caller expresses gratitude for help
Caller mentions urgent deadline

Bingo Card 4

Caller asks about senior housing
Caller inquires about mental health support
Caller inquires about voucher programs
Caller asks about temporary housing
Support agent notes caller’s special needs
Support agent handles technical glitch
Caller seeks info on housing subsidies
Support agent offers crisis intervention
Support agent shares resource pamphlet
Support agent coordinates with agency
Caller inquires about affordable housing
Support agent refers to community partner
FREE SPACE
Support agent shares funding program info
Support agent confirms next steps
Caller asks about housing application status
Caller expresses frustration with process
Support agent stumbles over explanation
Caller asks about housing inspection process
Support agent suggests alternative solution
Support agent provides contact list
Caller inquires about housing waitlist priority
Support agent has a 'yerika' moment
Support agent offers safety resource
Caller asks about housing for single parents

Bingo Card 5

Caller seeks info on subsidized housing
Caller requests emergency funding info
Support agent has a 'yerika' moment
Caller asks about temporary housing
Caller seeks advice on housing options
Caller asks about pet-friendly housing
Support agent maintains call control
Caller asks about housing repair programs
Support agent resolves call efficiently
Support agent provides step-by-step guidance
Caller asks about housing inspection process
Support agent provides waitlist update
FREE SPACE
Caller seeks domestic violence resources
Support agent notes caller’s special needs
Support agent handles repeat caller
Support agent delivers clear advice
Caller requests rental assistance info
Caller seeks housing program details
Support agent explains eligibility criteria
Support agent confirms next steps
Support agent handles high call volume
Support agent uses calming phrase
Support agent shares success story
Support agent reassures stressed caller