Client Call EmergencyHousing.CA Call Center Bingo

Mark a square when it occurs during a client call. Get 5 in a row to win!

Bingo Card 1

Support agent confirms next steps
Support agent juggles multiple questions
Support agent offers safety resource
Caller asks about housing for large family
Caller requests disability housing info
Caller seeks info on housing regulations
Support agent confirms eligibility status
Caller asks about housing application status
Support agent creates custom solution
Support agent handles high call volume
Support agent provides waitlist update
Support agent handles call transfer
FREE SPACE
Caller asks about move-in cost support
Support agent refers to community partner
Caller seeks landlord dispute advice
Caller seeks info on subsidized housing
Support agent reassures stressed caller
Caller asks about senior housing
Support agent verifies caller information
Support agent provides step-by-step guidance
Support agent delivers clear advice
Caller inquires about voucher programs
Caller requests rental assistance info
Support agent explains eligibility criteria

Bingo Card 2

Support agent de-escalates tense call
Support agent provides contact list
Caller asks about eviction prevention
Support agent verifies caller information
Support agent handles language barrier
Caller asks about move-in cost support
Support agent develops a tailored plan
Support agent uses calming phrase
Support agent offers safety resource
Caller expresses gratitude for help
Support agent stays calm under pressure
Support agent shares resource pamphlet
FREE SPACE
Caller likely qualifies for prioritization
Support agent reassures stressed caller
Support agent has a 'yerika' moment
Caller asks about housing for elderly
Caller asks about low-income housing
Support agent coordinates with agency
Caller expresses frustration with process
Support agent provides waitlist update
Caller requests disability housing info
Caller seeks housing program details
Support agent suggests alternative solution
Caller inquires about mental health support

Bingo Card 3

Support agent provides policy clarification
Support agent resolves complex issue
Support agent stays calm under pressure
Caller seeks emergency contact numbers
Support agent handles repeat caller
Support agent suggests local shelter
Support agent maintains call control
Caller asks for emergency shelter details
Caller seeks info on housing regulations
Caller asks about housing application status
Caller seeks youth housing resources
Support agent finds quick resolution
FREE SPACE
Caller requests rental assistance info
Caller asks about move-in cost support
Support agent shares a kind word
Caller seeks housing program details
Support agent resolves call efficiently
Caller requests a follow-up call
Support agent suggests alternative solution
Support agent provides contact list
Caller asks about housing for single parents
Caller inquires about case worker support
Support agent shares success story
Caller seeks landlord dispute advice

Bingo Card 4

Support agent verifies caller information
Support agent suggests local shelter
Support agent offers application tips
Caller inquires about affordable housing
Caller expresses gratitude for help
Caller asks about housing for elderly
Caller asks about pet-friendly housing
Caller requests rental assistance info
Caller asks about housing for single parents
Caller inquires about fair housing rights
Support agent delivers clear advice
Support agent handles repeat caller
FREE SPACE
Support agent resolves call efficiently
Support agent escalates to supervisor
Caller asks about housing for large family
Support agent notes caller’s special needs
Caller seeks emergency contact numbers
Support agent provides contact list
Caller asks about senior housing
Caller asks about eviction prevention
Support agent shares success story
Caller asks about housing repair programs
Caller seeks family housing options
Support agent redirects off-topic caller

Bingo Card 5

Support agent shares funding program info
Caller asks about housing for elderly
Caller inquires about transitional housing
Support agent provides resource website
Support agent develops a tailored plan
Support agent shares resource pamphlet
Support agent provides step-by-step guidance
Support agent handles call transfer
Support agent handles technical glitch
Caller asks about housing repair programs
Support agent handles language barrier
Caller seeks emergency contact numbers
FREE SPACE
Caller expresses gratitude for help
Support agent finds quick resolution
Caller likely qualifies for prioritization
Caller asks about pet-friendly housing
Support agent confirms eligibility status
Caller seeks youth housing resources
Caller requests disability housing info
Caller inquires about mental health support
Support agent explains eligibility criteria
Caller requests a follow-up call
Support agent shares local resource info
Caller inquires about housing wait times