Official training resource of EmergencyHousing.CA · Ontario · Offered at no charge

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Toolkit

Statute and resources

Official links a case manager actually uses. Educational, not legal advice.

Ontario statute and housing systems

Housing Services Act, 2011 — Community housing, service managers, RGI framework.
O. Reg. 367/11 (HSA) — Eligibility, occupancy, RGI, Special Priority operational detail.
Residential Tenancies Act, 2006 — Security of tenure, notices, LTB, care homes.
Landlord and Tenant Board — Forms, practice directions, filing.
Ontario Human Rights Code — Housing as a social area; primacy over other provincial legislation (s. 47).
AODA — Accessibility for Ontarians with Disabilities Act, 2005.
IASR — O. Reg. 191/11 — Customer service, information, service animals.
Child, Youth and Family Services Act, 2017 — Duty to report a child in need of protection.

Ontario Works — Municipal social assistance; shelter and discretionary benefits.
Ontario Disability Support Program — Disability income support; medical package.
Social Benefits Tribunal — Appeals of OW and ODSP decisions.
Canada-Ontario Housing Benefit — Portable housing benefit administered with service managers.
Disability Tax Credit — T2201 — CRA Disability Tax Credit Certificate (Form T2201).
Canada Dental Care Plan — Federal dental coverage for eligible uninsured residents.
Registered Disability Savings Plan — Long-term disability savings; requires DTC eligibility.
Reaching Home — Federal homelessness strategy; coordinated access expectations.

Legal Aid Ontario — Certificates, duty counsel, clinic network.
Community legal clinics (LAO) — Catchment-based clinics for tenant, social assistance, and poverty law.
Human Rights Legal Support Centre — Help with Code applications to the Human Rights Tribunal of Ontario.
OHRC — Policy on human rights and rental housing — Primacy, grounds, screening, occupancy, duty to accommodate in rental housing.
OHRC — Mental health disabilities and addictions — Housing providers must not stay unaware. Remove barriers. Educate. Accommodate.
Canadian Centre for Housing Rights — Formerly CERA. Human rights in housing; research and tenant support.
Steps to Justice — housing — Plain-language tenant law from CLEO.
Advocacy Centre for Tenants Ontario — Systemic tenant work and resources.

Assaulted Women’s Helpline — 1-866-863-0511 — province-wide, 24/7.
Fem’aide (French) — 1-877-336-2433 — francophone VAW line.
9-8-8 Suicide Crisis Helpline — Call or text 9-8-8.
Naloxone (Ontario) — Free kits through pharmacies and many agencies.
Homelessness Learning Hub — Free sector training: diversion, youth, equity, early intervention.
Canadian Observatory on Homelessness / Homeless Hub — Research, Reaching Home definitions, Housing First evidence.
Encampment outreach — dignity first — Treat encampments as unsheltered homelessness. Housing is the plan. Do not publish locations.
Canadian Mental Health Association — Ontario — Mental health and housing-adjacent community supports.
Good Samaritan Drug Overdose Act — Limited protection for people who call 911 at an overdose.
Talk4Healing — Helpline for Indigenous women, 24/7.