Terms and Conditions, Waiver, Indemnification & Hold Harmless Agreement

EmergencyHousing.ca · OttawaHousing.ca · CitrixIQ · Ontario CourtBuddy
and all related domains, tools, services, databases, servers, files and platforms

Effective Date: October 4, 2026
Governing Law: Province of Ontario and the federal laws of Canada
Document Reference: EHC-TOS-2026-10-04

IMPORTANT — READ CAREFULLY.
By accessing, browsing, registering for, using, downloading from, uploading to, or interacting with any of the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety. If you do not agree to every term below, you must not access or use the Services.

1. Acceptance of Terms

1.1 These Terms & Conditions, Waiver, Indemnification and Hold Harmless Agreement (the “Agreement”) govern your access to and use of:

• EmergencyHousing.ca, OttawaHousing.ca, CitrixIQ, Ontario CourtBuddy, and any other website, domain, subdomain, or URL operated by or on behalf of the operator;
• any related web application, tool, calculator, document generator, database, alert system, or service;
• any server, hosting environment, cloud instance, file storage, or digital infrastructure controlled or used by the operator;
• any file, document, image, data, content, or other material hosted, served, transmitted, or made available through any of the foregoing;

all of which are collectively referred to in this Agreement as the “Services” or the “Sites”.

1.2 By accessing, browsing, registering for, using, downloading from, uploading to, or otherwise interacting with any of the Services, you accept and agree to be bound by all provisions of this Agreement. Continued use after any amendment constitutes acceptance of the revised Agreement.

1.3 We may revise this Agreement at any time by posting an updated version. Changes take effect upon posting. It is your responsibility to review this page periodically.

2. Research and Informational Purposes Only — Not Legal Advice

2.1 The Services are provided strictly for research, educational, informational, and referral purposes only.

2.2 Nothing on or through the Services constitutes legal advice, medical advice, financial advice, or professional advice of any kind. No solicitor–client, lawyer–client, fiduciary, or other professional relationship is created by your use of the Services, by any calculation, estimate, form, document, clause, report, alert, file, or communication with the operator.

2.3 Family law, housing law, and related matters are complex and fact-specific. Any calculations, estimates, generated documents, listings, files, or information are approximations for research purposes and must not be relied upon in any legal proceeding, negotiation, mediation, filing, safety planning, or other decision without independent review by a licensed Ontario lawyer or other appropriate professional.

2.4 You are solely responsible for verifying all outputs and for obtaining independent professional advice before acting on any information obtained through the Services.

3. Limited License & Intellectual Property

3.1 Subject to this Agreement, you are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes in accordance with all applicable laws.

3.2 You shall not:

• Misrepresent any outputs as legal advice or as prepared by a lawyer;
• Scrape, mine, reverse-engineer, copy, download in bulk, or redistribute substantial portions of the content, files, or data except for your own personal research records;
• Attempt to circumvent security, access controls, rate limits, or authentication;
• Use the Services for any unlawful purpose;
• Interfere with the operation of the Services or the experience of other users;
• Upload, transmit, or introduce any virus, malware, or harmful code.

3.3 Ownership of Logos, Trademarks, Content, Files and Information
All logos, trademarks, service marks, trade names, designs, graphics, text, images, data, information, documents, listings, program descriptions, files, hosted content, and any other materials appearing on, served from, or made available through the Services remain the exclusive property of their respective owners, unless otherwise expressly specified in writing by the operator. Nothing in this Agreement, or by virtue of your use of the Services, transfers, assigns, or grants you any ownership, license, or other rights in any such logos, trademarks, content, files, or information, except for the limited personal license expressly set out in Section 3.1.

3.4 The operator and its licensors retain all right, title and interest in and to the Services and all related intellectual property, including any servers, software, code, databases, and hosted materials. Your use of the Services does not grant you any ownership or license rights beyond the limited license above.

3.5 We disclaim all liability for any third-party intellectual property displayed on or through the Services. Inclusion of any logo, trademark, listing, file, or other material does not imply endorsement, sponsorship, affiliation, or approval by the operator.

4. No Warranties — “As Is” and “As Available”

4.1 THE SERVICES AND ALL CONTENT, FILES, DATA, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

4.2 The operator does not warrant that any calculations, tax tables, guideline figures, forms, clauses, listings, alerts, databases, files, or other content are current, correct, complete, or free from error, or that the Services (including any server, hosting environment, or file storage) will be uninterrupted, secure, or free from viruses or other harmful components.

5. Waiver and Release

5.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE, RELEASE, AND FOREVER DISCHARGE EmergencyHousing.ca, OttawaHousing.ca, CitrixIQ, Ontario CourtBuddy, their owner(s), operator(s), administrators, contributors, agents, affiliates, officers, directors, employees, partners, and successors (collectively, the “Released Parties”) from any and all claims, demands, actions, causes of action, damages (including direct, indirect, incidental, special, consequential, exemplary or punitive), costs, and expenses of any kind whatsoever arising out of or related to your use of, reliance upon, access to, download from, upload to, or inability to use the Services — including claims arising from alleged negligence of the Released Parties.

6. Indemnification and Hold Harmless

6.1 You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees on a full indemnity basis) arising out of or in any way connected with:

• (a) your access to, use of, download from, or upload to the Services;
• (b) your reliance on any content, calculation, document, listing, alert, file, or information provided by or through the Services;
• (c) your violation of this Agreement;
• (d) your infringement of any third-party rights; or
• (e) your violation of any applicable law or regulation.

6.2 This indemnification and hold-harmless obligation survives termination of this Agreement and your cessation of use of the Services, and shall continue in full force and effect indefinitely.

7. Limitation of Liability — Maximum $1.00 CAD

7.1 TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE RELEASED PARTIES FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT SHALL NOT EXCEED ONE CANADIAN DOLLAR ($1.00 CAD).

7.2 IN NO EVENT SHALL THE RELEASED PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.3 Some jurisdictions do not allow certain limitations of liability. Where a limitation is held unenforceable, liability shall be limited to the greatest extent permitted by law, and in no event beyond the $1.00 CAD cap where that cap is enforceable.

8. Assumption of Risk

8.1 You voluntarily assume all risks associated with using the Services, including (without limitation) the risk that outputs, files, or content may be inaccurate, incomplete, outdated, or unsuitable for your particular circumstances, and the risk inherent in acting without independent professional legal, medical, or other advice.

9. Content Removal Requests

Owners of any proprietary material (including logos, listings, program descriptions, files, or other content) may request removal by emailing the contact addresses published on the Sites. Requests must:

• Specify the exact content, file, or URL;
• Include proof of ownership or authorization; and
• Provide contact details for verification.

We will acknowledge receipt within five (5) business days and, where the request is valid and complete, remove the content within ten (10) business days. We assume no liability for delays arising from incomplete, disputed, or improperly submitted requests.

10. Account Registration & User Content

10.1 To access certain features you may be required to register for an account. You agree to provide accurate, current and complete information, to maintain the confidentiality of your login credentials, and to be fully responsible for all activity that occurs under your account.

10.2 “User Content” means any text, images, documents, files or other materials you submit or upload. You retain ownership of your User Content, but you grant the operator a worldwide, royalty-free, irrevocable, perpetual, transferable license to use, reproduce, modify, publish, display and distribute it for the purpose of operating, promoting and improving the Services.

10.3 We reserve the right, at our sole discretion and without prior notice, to remove or modify any User Content, suspend or terminate accounts, or restrict access to any feature or the entire Services for any reason, including (but not limited to) violation of these Terms, illegal activity, infringement of rights, or behaviour we deem harmful or inappropriate.

11. Community Guidelines

11.1 Acceptable conduct: Be respectful, accurate, and professional in all interactions.

11.2 Prohibited content and conduct includes (but is not limited to): harassment, hate speech, discrimination, illegal activity or instructions for wrongdoing, spam, phishing, unsolicited advertising, defamation, threats, invasion of privacy, sexually explicit or violent material, and the distribution of malicious code or hacking tools.

11.3 Violations may result in content removal, warnings, account suspension, or permanent termination, at our sole discretion and without prior notice.

12. Privacy

Personal information is collected, used, and disclosed in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, and our Privacy Policy (which is incorporated into this Agreement by reference).

We may disclose personal information where required by law, court order, or where necessary to protect the safety of individuals (including mandatory reporting obligations under the Child, Youth and Family Services Act and the activation of Safety Plans).

For full details, please refer to the Privacy Policy section on the Sites.

13. Protected Client Alert Database (PCAD)

The Protected Client Alert Database (PCAD) is governed by its own detailed Terms of Use, available at:
https://emergencyhousing.ca/ipv-dv-pcad-policy/

All use of the PCAD system is also fully subject to this Agreement.

14. Email and Electronic Communications Disclaimer

All email and electronic communications from the Sites or its representatives (including the content of messages, attachments, linked materials and resources) are intended for informational purposes only and do not constitute legal advice, whether expressly stated or implied.

No solicitor-client, fiduciary or professional relationship is formed through the receipt or review of such communications. You should not act or rely on any information received via email or electronic message without first consulting a qualified legal professional.

Communications may contain confidential or privileged material and are intended solely for the intended recipient. If you receive a message in error, please notify the sender and delete the communication immediately.

By contacting us through email or electronic means, you acknowledge and agree to the terms of this disclaimer and all other terms contained in this Agreement.

15. Service Modifications & Termination

15.1 We may modify, suspend, discontinue or restrict any aspect of the Services (including any domain, server, file, or hosted content) at any time, for any reason, without liability to you or any third party.

15.2 We may suspend or terminate your access to the Services (in whole or in part) at any time, with or without cause or prior notice.

15.3 Sections 5 (Waiver), 6 (Indemnification), 7 (Limitation of Liability), 8 (Assumption of Risk), 16 (Force Majeure), 17 (Governing Law) and 18 (Severability) shall survive any termination or expiration of this Agreement.

16. Force Majeure

16.1 The Released Parties shall not be liable for any failure or delay in performing their obligations under this Agreement (or for any interruption, suspension or unavailability of the Services) if such failure or delay results from circumstances beyond their reasonable control, including but not limited to:

• acts of God, natural disasters, fire, flood, earthquake, epidemic or pandemic;
• war, terrorism, civil unrest, government action or embargo;
• labour disputes, strikes or lockouts;
• failure of utilities, internet service providers, hosting providers, cloud services, telecommunications networks, servers, or third-party platforms;
• cyber-attacks, denial-of-service attacks, malware or other malicious acts by third parties;
• power outages or hardware/software failures not caused by the Released Parties’ gross negligence.

16.2 In the event of a force majeure occurrence, the Released Parties’ obligations shall be suspended for the duration of the event, and they shall have no liability to you for any resulting interruption, delay or unavailability of the Services.

17. Governing Law, Jurisdiction & Dispute Resolution

17.1 This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

17.2 You irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Ontario (with preference for the courts sitting in Ottawa), and you waive any objection to venue or claim that such forum is inconvenient.

17.3 Any dispute arising under or in connection with this Agreement shall be subject to the liability limitations set out in Section 7 (maximum aggregate award of $1.00 CAD where enforceable).

18. Severability

18.1 If any provision of this Agreement (or any part of any provision) is held to be invalid, illegal, void, unenforceable or unconscionable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent as closely as possible.

18.2 If modification is not possible, the invalid, illegal, void or unenforceable provision shall be severed from this Agreement.

18.3 The remaining provisions of this Agreement shall continue in full force and effect and shall be interpreted so as to give effect to the original intent of the parties as nearly as possible. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision (or any other provision) in any other jurisdiction.

18.4 Without limiting the generality of the foregoing, the $1.00 CAD liability cap in Section 7, the waiver and release in Section 5, and the indemnification obligations in Section 6 are intended to be enforced to the maximum extent permitted by law.

19. Entire Agreement

19.1 This Agreement constitutes the entire agreement between you and the operator regarding the Services and supersedes all prior or contemporaneous agreements, representations, warranties and understandings, whether written or oral, relating to the subject matter hereof.

19.2 No waiver of any provision of this Agreement shall be effective unless in writing and signed by the operator. Any failure by the operator to enforce any right or provision shall not constitute a waiver of such right or provision.

20. Age of Majority

By using the Services you confirm that you are of the age of majority in Ontario (18 years or older), or that you are using the Services with the consent of a parent or legal guardian who accepts this Agreement on your behalf.

21. Contact

Questions concerning this Agreement may be directed through the contact channels published on EmergencyHousing.ca.

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By using the Services, you confirm that you have read, understood, and accept all terms above.

Document Reference: EHC-TOS-2026-10-04