Housing Services Act and service managers

Forty-seven Ontario service managers run social housing, RGI, and much of the homelessness system.

The Housing Services Act, 2011 is the statute behind rent-geared-to-income, the centralized wait list, Special Priority Policy, and the municipal role in homelessness. Housing access is a public duty, not a charity.

• Find your service manager in the directory.
• RGI eligibility is a local application of provincial rules — use the RGI pathway.
• SPP (abuse and trafficking) is a statutory priority — SPP pathway.
• The Code still applies to wait lists, occupancy standards, and “one offer” policies that discriminate.

Confirm the statute and forms in force. This is not legal advice.