Triage
What is happening?
Pick the closest match. You can run more than one pathway. Use a safe device. Escape is a safety exit.
They say I owe rent / I have an N4 or L1
I have another eviction notice (N5, N12, N13…)
I was locked out or they changed the locks
The unit is unsafe or not repaired
Harassment, illegal entry, or cut-off services
The landlord owes me money
I think an N12 was in bad faith
I was refused housing or treated unequally (Code)
I need an accommodation (disability, family, time)
I am fleeing abuse and need SPP / housing
I need a bed tonight / coordinated access
I cannot make rent — OW, ODSP, emergency funds
I want RGI / social housing
I have an LTB hearing
I need to review an LTB order
I am 16 or 17
I am new to Canada / making a claim
I am unsheltered or being moved by by-law
I just need a letter or a payment plan
If you are in immediate danger, call 911. If you need a bed tonight, call 211 and open the shelter pathway.